| "Copy your license key first (from your purchase email), then press Paste & Activate." |
Nothing has been copied yet. Copy the whole key from your email, then press Paste & Activate again. |
| "That key has a typo. Copy it again from your purchase email (or use Paste & Activate)." |
A character got lost or changed. Copy it again from the email. Paste & Activate avoids typos. |
| "That doesn't look like a complete Suave key. Copy the whole key from your email and try again." |
Only part of the key was copied. It starts with SUAVE- and has four groups of five characters. |
| "That key isn't valid for Suave. Check that you copied the whole key." |
Make sure it's the key from "Your Suave license key", not your Paddle order number. |
| "This key isn't known. Check that you copied the whole key from your purchase email." |
Same as above. If it keeps happening, email us. |
| "Couldn't reach the Suave license server. Check this computer's internet connection and try again." |
The computer needs internet for a moment. Check the connection, or pause a VPN or firewall that blocks your DAW. No internet there? Get an offline key. |
| "The license server had a problem (error …). Please try again in a few minutes." |
Try again a little later. If it keeps happening, email us the error number. |
| "This key has moved to a different computer 3 times in the last 30 days. Please contact support to move it again." |
Email us and we'll move it for you. |
| "This key was made for a different computer. Send this computer's code (above) to get a key for it." |
That's an offline key for another computer. Get one for this computer. |
| "This key has been cancelled…" or "This key has been deactivated. Please contact support." |
The key was cancelled, for example after a refund. If you think that's a mistake, email us. |
| "Your Suave key was activated on another computer (…). Activate it again here to move it back - it then stops on the other computer." |
Your license moved to another computer. How moving works. |
| "This Suave license was cancelled (…). If you think that's a mistake, please contact support." |
If that's unexpected, email us. |
